Anywhere Between 8 a.m. and Next Tuesday
t wouldn’t be so funny if it weren’t true. In the past week, I’ve had two instances where there were supposed to be two different service companies coming to my house to repair damaged fixtures in my home. Now I won’t mention names…oh hell, it’s my blog so I’ll do what I want. Sears and Comcast.
Last Tuesday, I waited for four hours for Sears to come and repair my dryer. They said they’d be there between 1 p.m. and 5 p.m. At 4:45 p.m. they called and said they’d be unable to make it. Thanks, assholes. I just wasted a whole day inside while I could have run out and completed some of my errands I put on hold.
A similar instance happened yesterday when Comcast was supposed to come and repair my home phone anywhere between 3 and 5 p.m. They called at 4:30 and said they couldn’t make it. What the fuck?! Why? No explanation. Just they couldn’t make it. In the case of both situations, we had to reschedule to less convenient times for someone to be home to let these repair men in after we originally scheduled to proper convenient time to be there.
Now it’s just fucking preposterous to understand why you make a business arrangement with someone to repair something that is broken and then you cancel 15 to 30 minutes before arrival. I hate to sound like a lunatic soccer mom but, that’s not good customer service in any capacity. I can understand that if you were really busy or had a severe problem elsewhere to cancel, but this wasn’t the case in either aspect. It was too close to quitting time and the repair man apparently had a beer to drink at a bar that was much more important.
This is what I don’t understand about making an appointment to get repairs done. If you can’t make it, don’t schedule a repair at the end of the work day. Make it a priority to only book repairs before 2 or 3 p.m. and to be done by 5. This should be a mandatory concept for all businesses that offer repair services.
So here’s a message to all companies offering in house or third party service workers: Get your shit together and fix my shit because I’ve got other shit to do!